Terms of Use

Please note: this is a translation provided for convenience. The Hebrew version is the binding version.

01General

The KOOZA website (the «Site») is an online store selling football shirts and sportswear, including personalised products. These terms apply to any use of the Site — on any computer, phone, tablet or other device — whether or not it ends in a purchase.

Site operator: {{BIZ_NAME}}, licensed business (Osek Murshe) no. {{BIZ_ID}}, {{BIZ_SITE}}. The quickest way to contact us is by email: {{EMAIL}}. Full identification details, including the address, appear at the end of these terms. Any reference below to «we», «the Company» or «the Site» means the Site operator.

The Company may update these terms from time to time. The binding version is the one published on the Site when the order is placed.

If any clause of these terms is found to be invalid or unenforceable, this will not affect the validity of the remaining clauses.

02Eligibility to purchase

• Browsing the Site is open to all ages.
• Purchasing on the Site is intended for people aged 18 or over with legal capacity. A purchase by a minor under 18 requires the approval of a parent or legal guardian.
• The buyer holds a valid credit card or another payment method offered on the Site.
• The details given in the order are correct, accurate and complete. Giving incorrect details may prevent delivery of the order.

The Company may block access to the Site or cancel an order at its discretion, including where details are deliberately falsified, where there is an attempt to carry out an unlawful act, or where these terms are breached.

03Products, prices and extras

All prices are in New Israeli Shekels (₪) and include VAT as required by law. The Company may change prices, add or remove models and update the product range at any time, without prior notice. The binding price is the price shown when the order is completed.

A typing error in a product description or price will not bind the Company. In such a case we will contact you, and you may cancel the order and receive a full refund.

04Product images

Product images on the Site are for illustration only. There may be slight differences in shade, brightness, badge placement or design details between the image and the product supplied, among other things because of differences between screens and changes made by the manufacturer. Such differences, where they are not material, are not considered a defect.

05Name & number printing and personalisation

When you order a product with a printed name, number or patch, the customer alone is responsible for the printed content.

• Make sure the name and number are correct before confirming the order. A spelling mistake, missing letter or wrong number entered by the customer is not grounds for a return or refund.
• Do not enter offensive, racist, inciting, threatening or sexual content, content that infringes the rights of a third party, or unlawful content. The Company may refuse to print such content and cancel the order, and will refund the payment.
• A printed or personalised product is made specially for the customer and therefore cannot be returned or exchanged except in the case of a defect or non‑conformity — in accordance with section 14C(d) of the Consumer Protection Law, 5741‑1981.

06Placing and confirming an order

An order is considered confirmed only after the credit card company authorises the charge and the Site sends an order confirmation. Until then, the order does not bind the Company.

If the credit card company declines the charge, the order will not be processed and the Company may suspend the service. The Company may verify order details and cancel or limit an order at any time; if any amount has already been paid, it will be refunded to the same payment method.

Stock is limited. If an ordered product is unavailable, we will contact you and offer a replacement, a wait, or cancellation of the order with a full refund.

07Coupons and offers

• A coupon code is valid for one‑time use, for purchases on the Site only, and for the period stated when it was issued.
• Two coupon codes, or a coupon and another offer, cannot be combined in the same order unless expressly stated otherwise.
• A coupon cannot be exchanged for cash or for another benefit. A coupon not used within its validity period expires.
• If a transaction made with a coupon is cancelled, the refund will be the amount actually paid.
• The Company may change, restrict or cancel a coupon at any time, at its discretion.

08Shipping and delivery

Orders are sent by registered mail for collection from the pickup point nearest to the address given by the customer. Delivery to the customer's door is not included in the service.

The estimated delivery time is ‎7–21 business days from payment confirmation until the order reaches the pickup point. It includes order processing, printing or adding the patch, and shipping. This is an estimate, not a commitment to an exact delivery date. Full details on the Shipping & Returns page.

"Business day" — Sunday to Thursday, excluding holiday eves, holidays and official rest days.

The Site's products are manufactured and shipped by external suppliers. Delays caused by international transport, customs or postal services are beyond the Company's control.

The Company will not be liable for delay or non‑delivery caused by force majeure, strikes, security restrictions, epidemics, decisions of authorities, failures at the shipping company, or reasons relating to the customer — including incorrect address details or failure to respond to contact attempts. Full details on the Shipping & Returns page.

09Cancellation, returns and exchanges

You may cancel a transaction and return a product within 14 days of receiving it, subject to the Consumer Protection Law.

• The product must be returned in new, unused condition, with the original tags and with an invoice or proof of purchase.
• If you cancel because you changed your mind — the return cost is paid by the customer, and the Company may charge a cancellation fee of 5% of the transaction price or ₪100, whichever is lower.
• If you cancel because of a defect or non‑conformity — the return is at the Company's expense, with no cancellation fee.
• A product with a printed name, number or patch cannot be returned or exchanged unless it is defective.
• Refunds will be made to the payment method used for the order, within 14 days of the date we receive the product.

A product reported by the customer as defective will be inspected by the Company. If it is found to be in good condition, or the defect was caused by unreasonable use, no refund will be given, and the product may be sent back to the customer for a shipping fee.

10Warranty and product use

The warranty is limited to manufacturing defects and does not cover natural wear and tear, tears from use, fading from washing not in line with the instructions, exposure to chlorine or cleaning agents, ironing over the print, or any alteration made to the product by the customer or a third party.

Follow the care and washing instructions on the product. The customer is responsible for reading and following them.

In any event, the Company's liability for a product will not exceed the purchase price actually paid for that product.

11User representations

By browsing and using the Site you confirm that: you use it at your own risk; the details you gave are correct and complete; you have legal capacity and agree to these terms; and you will not use the Site unlawfully or in a way that breaches any law or regulation.

12Prohibited uses

The Site may be used for private and personal purposes only. You may not:

• Copy, scrape or systematically collect content, images or data from the Site, including by means of bots, scripts or automated mining tools.
• Copy, reproduce or use the Site's design or code.
• Collect email addresses or user details from the Site.
• Bypass or interfere with the Site's security measures, or upload viruses or malicious code.
• Impersonate another person or entity, or use the Site to harass, threaten or harm anyone.
• Make commercial or competitive use of the Site without prior written permission.

Breach of this section may lead to blocked access to the Site and legal action.

13Intellectual property

All copyright and intellectual property rights in the Site — including the design, text, images, graphics, code, logo and trademarks — belong to the Company or to third parties that have licensed them to it.

You may not copy, distribute, reproduce, modify or commercially use the Site's content without prior written consent. If you believe content on the Site infringes your rights, contact us using the details at the bottom of the page and we will handle your request.

14Third‑party links and content

The Site may include links to external websites. The Company has no control over their content, privacy policies or operation, and is not responsible for them. Visiting those sites is at the user's sole risk.

15Privacy and mailing list

Personal information is used in accordance with the Privacy Policy, which forms an integral part of these terms.

Joining the mailing list constitutes consent to receive advertising messages under the Communications (Telecommunications and Broadcasting) Law, 5742‑1982. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of every mailing, or by contacting us.

16Data and payment security

Once checkout opens, payment will take place in the secure environment of a licensed payment processor that complies with the PCI‑DSS standard. Credit card details will not be stored on the Site's servers.

The Company takes reasonable measures to secure information, but cannot guarantee complete protection against unauthorised access.

17Site changes and malfunctions

The Company may change the Site's structure, content, scope of services and availability, and may suspend the Site's operation temporarily or permanently, without prior notice.

The Company does not guarantee that the Site's services will be provided continuously, without interruption or without faults, and will not be liable for damage caused by disruption of access to the Site.

18Limitation of liability

The content on the Site is provided as is (AS IS). The Company makes an effort to keep the information accurate and up to date, but is not responsible for errors, inaccuracies or omissions, and is not liable for direct or indirect damage caused by use of the Site, reliance on its content, or its unavailability.

19Indemnity

The user undertakes to indemnify the Company and anyone acting on its behalf for any damage, loss or expense — including attorney's fees and legal costs — they incur as a result of the user's breach of these terms or of the law.

20Governing law and jurisdiction

These terms are governed solely by the laws of the State of Israel. Exclusive jurisdiction over any matter arising from them lies with the competent courts in Israel.

21Business details

The following details are required under the Consumer Protection Regulations (Distance Sales), and are provided here in full:

• Business name: {{BIZ_NAME}}
• Licensed business (Osek Murshe) no. {{BIZ_ID}}
• Address: {{BIZ_ADDR}}
• Email: {{EMAIL}}

The address is given only to meet the disclosure requirement. Enquiries, returns and questions — by email, not at this address. Do not send parcels there without arranging it with us first.