Shipping & returns
01Delivery times
- Order processing — up to 2 business days from payment confirmation.
- Name & number printing or adding a patch — up to 2 business days to prepare.
- Shipping to you — the rest of the time.
Total: 7–21 business days. This is the full delivery time — from payment confirmation until your order reaches the pickup point, including processing, printing and shipping. It's an estimate, not a commitment to an exact delivery date.
"Business day" means Sunday to Thursday, excluding holiday eves, public holidays and days of rest. An order placed on a weekend or a holiday starts counting from the next business day.
Our products are manufactured and shipped by external suppliers. Delays caused by international freight, customs or postal backlogs are beyond our control, and we'll let you know if we become aware of an unusual delay.
02How your order reaches you
Orders are sent by registered mail, for pickup at the post office collection point nearest the address you gave us. Home delivery isn't currently available.
- We ship nationwide.
- When your parcel arrives, the postal service notifies you with the pickup point and arrival date.
- Please collect your parcel within the time set by the postal service. Parcels not collected in time are returned to us.
- An incorrect or incomplete address on your order may delay the delivery or cause it to be returned to us. Please check your details before confirming your order.
03Tracking your order
Once your order ships, we'll email you a tracking number that you can follow on the Israel Post website. If more than 21 business days have passed since you ordered and you haven't received an arrival notice — message us and we'll look into it.
04Out-of-stock items
If an item you ordered isn't available, we'll contact you and offer a swap for another shirt, waiting for restock, or cancelling the order with a full refund. If we can't reach you within a reasonable time, we'll ship the rest of your order and refund you for the missing item.
05Returns and cancellations
You can cancel a transaction and return an item within 14 days of receiving it, in accordance with the Consumer Protection Law, 5741‑1981.
- The item must be returned in new condition, unused, with its original tags.
- Please include the invoice or proof of purchase.
- If you cancel because you changed your mind — the return shipping is on you, and a cancellation fee may be charged of 5% of the transaction price or ₪100, whichever is lower.
- Refunds are made to the original payment method, within 14 days of the item reaching us.
06What can't be returned
An item made especially for you can't be returned or exchanged, unless it's defective. This includes:
- A shirt with name or number printing.
- A shirt we've added a league or Champions League patch to.
This follows from section 14C(d) of the Consumer Protection Law, which excludes goods made especially for the consumer to their specifications from the right to cancel. So please double-check the spelling and the size before confirming your order. We have a detailed size guide, and if you're stuck between two sizes, message us before you order and we'll help you choose.
07Exchanges and sizes
A shirt without printing can be exchanged for a different size within 14 days, subject to stock availability. Return shipping is at your expense.
If you're not sure about the size, check our size guide. Note that the player version is about 4 cm narrower than the fan version in the same size.
08Defects, wrong items or transit damage
If you received a defective item, an item that isn't what you ordered, or a parcel that arrived damaged — contact us within 14 days of receiving it and attach photos.
- In that case the return is on us, with no cancellation fee.
- We'll send you a replacement in perfect condition, or refund you in full — your choice.
- An item reported as defective will be inspected by us. If it's found to be in good condition, or the defect was caused by unreasonable use, no refund will be given, and we can send it back to you for a shipping fee.
09Caring for your shirt
To keep the print and the colour looking their best: wash inside out, in cold water, on a gentle cycle; no bleach or chlorine; air-dry rather than tumble-dry; and never iron directly over the print or the patch. Damage caused by not following the care instructions isn't covered by the warranty.
10How to make a return
- Email us your order number and what the problem is.
- We'll send back a confirmation and shipping instructions.
- Pack the item with the invoice and send it to the address we give you.
- Your refund is processed within 14 days of the item reaching us and being inspected.
Please don't send an item back before you've received our confirmation — that way we can make sure your return is logged and handled.